
FAQ
Find your answers here
What is Megilinsouq?
Megilinsouq is a trusted online store based in Dubai, offering a wide range of high-quality products across multiple categories, including Fashion, Health & Beauty, Fitness, Sports & Outdoors, Supplements, Car & Bike Accessories, Mobiles, Laptops & Wearables, and Toys, Games & Babies.
Do you offer international shipping?
Currently, we deliver across the UAE and selected regions. We are working on expanding our shipping services, so stay tuned for updates!
How long does delivery take?
Delivery times vary depending on your location and the product. Typically, orders within Dubai are delivered within 1-3 business days, while other UAE locations may take 3-5 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our website or through the courier’s tracking system.
What payment methods do you accept?
We accept credit/debit cards, cash on delivery (COD), and secure online payments. All transactions are processed securely to protect your information.
Can I return or exchange an item?
Yes! We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery, provided the item is unused and in its original packaging. Please check our Return Policy for details.
What should I do if I receive a damaged or incorrect item?
We apologize for the inconvenience! Please contact our customer support within 24 hours of receiving the order, and we will arrange for a replacement or refund as needed.
Are your products genuine and high quality?
Absolutely! We prioritize quality and authenticity, sourcing products from trusted suppliers to ensure you receive only the best.
How can I contact customer support?
You can reach us through:
📧 Email: megelinsouq@gmail.com
💬 Live Chat: Available on our website during business hours.
Do you offer discounts or promotions?
Yes! We frequently run special deals, discounts, and seasonal promotions. Follow us on social media and subscribe to our newsletter to stay updated on the latest offers.
Couldn't find your answer?
We're here to help. if you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.